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Refund Policy

We want you to feel confident shopping with KneeAura.store. If you have a concern about your order, please contact us at support@KneeAura.store before sending anything back.

Returns

To request a return, contact us within 30 days of delivery and include your order number, the reason for the request, and photos where relevant. Items should be unused, in their original condition and packaging, with all accessories included.

Items that cannot be returned

We may not accept returns for items that have been used, damaged after delivery, altered, or returned without prior contact. Any exclusions required by applicable consumer law still apply.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us as soon as possible at support@KneeAura.store with your order number and photos. We will review the issue and, where required by applicable law, arrange an appropriate remedy.

Refunds

Once your return or claim is reviewed, we will let you know whether it has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

Return shipping

Unless the item is faulty, damaged, incorrect, or another arrangement is required by applicable law, return shipping costs are the customer's responsibility. We recommend using a tracked service.

Questions

For help with a return or refund, email support@KneeAura.store.